Return & Refund Policy

Last update: June 24, 2025

A little boring, yes, but still important

We sincerely appreciate your choice of LampL lighting products and hope you're satisfied with every shopping experience.

30-day money-back guarantee for quality issues and 1-year warranty

Please inspect your item promptly upon receipt. All LampL products are covered by our 30-day return and refund guarantee starting from the date of delivery.

Please note that certain conditions apply, and not all products are eligible for return or refund.

Return Request & Processing

If your product arrives damaged, defective, or with an incorrect model within 30 days of delivery, please contact us immediately at info@lamplighten.com with photos and proof of purchase (e.g., receipt or order number). We will address your issue as soon as possible.

We will verify the issue and provide the appropriate return instructions.

Return Period Validity

Unfortunately, we are unable to offer a return or refund if more than 30 days have passed since the product was delivered.

All returns must be requested and confirmed via email at info@lamplighten.com. Unapproved returns will not be processed.

Returns for Non-Quality Reasons

If the return is due to non-quality-related reasons such as personal preference, you will be responsible for the return shipping costs and a 10% restocking fee. Thank you for your understanding!

Return requirements:

• The buyer is responsible for the return shipping costs.
• The item must include all original accessories.
• The item must include the original product body.
• The item must be unused, undamaged, and in its original packaging with all tags attached.
• For non-quality-related returns, LampL will refund 90% of the product cost based on the actual amount paid on the order.

Returns that do not meet these conditions may be denied.

No Returns During Shipping

Please note: We do not support returns or refunds while the order is in transit. Kindly wait for the delivery before contacting us.

Exchanges

We do not offer direct exchanges. To exchange an item, please complete the return and refund process first, then place a new order.

Delivery times for your new item may vary depending on your location.

As we operate warehouses in multiple countries, please email us at info@lamplighten.com before returning the item. We will provide the exact return address.

As lighting products are fragile, for returns over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

Refund Process

Once we receive and verify your returned item, we will process your refund within 5–10 business days to your original payment method (e.g., PayPal).

Please note that your bank or payment platform may require additional time to post the refund.

If you haven't received your refund after 10 business days post-approval, please contact us at info@lamplighten.com.

1-year warranty

We understand that sometimes products have manufacturer defects. All items come with a one-year optical warranty. Any eligible defective items purchased from Optical within one year of the product delivery date will be repaired or replaced at the company's discretion. Within one year, items still under warranty will be repaired or replaced free of charge. If you wish to report a defective item, please contact us immediately by logging into your account and filling out the claim form, or by contacting info@lamplighten.com for further assistance, and attaching the purchase order or payment record. Upon receiving your request, our after-sales specialists will contact you within 2 business days.

Contact Us

If you have any questions about our return or refund policy, feel free to contact us. We are always committed to providing you with high-quality products and attentive service.

Customer Service Email: info@lamplighten.com

June 20, 2025 .